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Date ArticleType
3/1/2019 Other
2019 IHCA/INCAL Member Satisfaction Survey

IHCA/INCAL continues to strive for ways to improve member satisfaction and ensure we’re delivering the services and programs that best meet member needs. We have partnered with Pinnacle Quality Insight to contact facility administrators and corporate contacts and conduct interviews with them regarding their impression of our service.

  • Member interviews will occur by phone from March – December 2019, with 10 members being contacted each month.
  • Representatives of Pinnacle will always identify themselves specifically, and state that they are from Pinnacle Quality Insight. 
  • All state and federal confidentiality laws are met in Pinnacle’s service. 

We greatly value your opinions and encourage you to be frank and honest if you are contacted.  Please be assured that the information you share will be used to improve our overall quality of service, strengthen our commitment to member satisfaction, and enhance the value we bring to you. Please direct questions regarding the Member Satisfaction Survey to Emily Berger at eberger@ihca.org.