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Date ArticleType
12/14/2015 INCAL
My InnerView 2015 AL Survey Results

My InnerView by National Research Corporation conducted assisted living surveys in 2015 related to Resident Satisfaction, Family Satisfaction and Employee Satisfaction. The full survey report can be found HERE.  Here are some of the highlights of the report: 

Resident Satisfaction
• 19 communities surveyed
• 343 Total Surveys
• 49% Response Rate (National Average Response Rate 56%)
• 91% Overall Satisfaction compared to 90% National Average
• 90% Willingness to Recommend compared to 90% National Average

Family Satisfaction
• 20 communities surveyed
• 217 Total Surveys
• 42% Response Rate (National Average Response Rate 41%)
• 94% Overall Satisfaction compared to 90% national Average
• 93% Willingness to Recommend compared to 90% National Average

Employee Satisfaction
• 8 Communities surveyed
• 167 Total Surveys
• 40% Response Rate (National Average Response Rate 66%)
• 58% Overall Satisfaction compared to 72% National Average
• 57% Willingness to Recommend as a place to work compared to 72% national Average
• 77% Recommendation as a place for care compared to 81% National Average

Excellent responses in relation to satisfaction and willingness to recommend based on Residents and Family feedback!  Employee satisfaction is lower than expected and may be related to the low number of surveys completed.  After further review of the survey, the main areas that employees ranked as areas of concern include attentiveness of management, clear guidelines from management, care/concern of management, staff to staff communication, assistance with stress, support of career, quality of skill training and comparison of pay.  In 2013, the employee response rate for this survey was 74%, in 2015 the response rate was 40%.  Click HERE for a copy of some slides that will show the difference in the Perception vs Reality in Assisted Living.   

Registration is now open for Top 3 Assisted Living Tags Webinar on January 26, 2016. This webinar is FREE for IHCA members, click here to register.  CEUs are available for Indiana Administrators and Licensed Social Workers.

For additional information about INCAL and available assisted living resources, click here.